Requesting General Maintenance
For General (non-urgent) Maintenance, please always ensure you give your Property Manager as much detail as possible.
Where relevant, you should list each item in need of repair and include details of whether it is a gas or electrical appliance, brand, make & model of the appliance and/or in which room the issue is relevant. This will enable us to action your problem sooner and minimise delays.
You will need to provide access to the Tradesperson during their working hours. If you cannot be home to let the Tradesperson in, it might be best if you authorise them to collect a spare key (if there is one) from the SHA office.
Once the Property Manager receives your request, they will need to seek the Landlord’s approval before they can send a Tradesperson to make any repairs. If the issue is considered a major repair, an initial quote may be necessary for the Landlord to approve before the repairs can be completed.
For Urgent Repairs, if your issue is during business hours, please contact your Property Manager 1300 742 000 immediately to report your urgent issues.
For After Hours Urgent Repairs please go to the Urgent After Hours Repairs Tab in the STUDENTS Area.