We do it better
Being quality compliant and ISO certified, we are constantly improving our services to tenants and Landlords by continually refining our systems and operations. This is what sets us apart from the rest and makes us the student accommodation specialists!
We have developed ways to work in with the tertiary school and holiday calendar to manage and benefit from the huge volume of leasing required when there is a massive influx of students at the start of each year.
Our peak period for leasing runs from November to March every year and we pre-book a high volume of tenancies for international and interstate students arriving in Melbourne prior to the start of the academic year. Most leases are for 12 months and expire at the beginning of the year, to align with the peak leasing period.
OPEN FOR INSPECTIONS
As we do not hand out spare keys to vacant properties and we often let properties months before they are vacated by the outgoing tenant, all inspections are conducted By appointment or pre-booked and advertised as Open For Inspection, with our staff in attendance. This maintains the security of your most important asset.
Our Landlord commitment extends to providing longer than usual OFI times. Unlike the general real estate industry, during our peak leasing period, we triple our staffing to include Leasing Officers who open most buildings three to six days a week, for 30 – 60 minutes each day. This generates an enormous flow of prospective tenants through all our properties and in turn, converts to applications for tenancy. We continue OFIs until each building is fully tenanted, always aiming to have all buildings occupied, in line with the start of the academic year.
NOTICE TO VACATE – End of Fixed Term
As part of our service and commitment to our Owners, we guarantee a fixed term tenancy. With absolutely no monthly tenancies, our Owners do not run the risk of a vacant property over the students’ holiday period from November to February each year, or a poor letting campaign when exams are running.
Every tenant is served with a formal Notice to Vacate upon their lease expiry date. A rigorous process involves the tenant being given a choice to vacate, or renew for a further fixed term to a lease end date in alignment with the peak letting periods.
This strategy has proven cost effective and a proactive way to manage the tenancy to guarantee you a secure ongoing income with minimal vacancy at all times
We conduct an annual rental pricing review and send you a report with our price recommendations well before re-leasing commences. Apartment pricing is considered a very high priority in our letting process. Our aim is to make certain the rental is always kept competitive to achieve the best possible market rate and continuous rental return for the Owner, as well as promote fast lettings and control the minimum possible vacancy between tenancies
COUNCIL PLANNING PERMIT REQUIREMENTS
The majority of our student only accommodation buildings are controlled by the specific requirements of Planning Permits with the local Council and Section 173 Agreements, under the Planning and Environment Act. Completely in line with this, SHA is dedicated to providing a management plan to cover our Owners’ interests and ensure full compliance with the requirements of each specific local Council. There is no extra charge to you for this added service – it is included in our property management fee.
We have refined and tailored our systems to cater specifically for students’ needs.
We actively develop and foster close associations with education providers and overseas based accommodation agents, who support our management plan.
TENANCY APPLICATIONS & REFERENCE CHECKING
All tenants must complete a student specific Tenancy Application form, plus provide proof of identity and student enrolment credentials. The information provided is rigorously examined and a recommendation is made to you as to the suitability of the applicant. For local applicants, we also use a national tenancy history database to verify credentials. With international students arriving in Australia for the first time, we have the safeguard of the Australian Government having already fully verified the student and his or her parents in order for a study visa to be granted and they must have a Letter of Offer from their chosen tertiary institution, as well as financial security.